The second stage ‘during the sale’ is when you actually engage with and sell customers on your value proposition, creating their first experiences with your brand. Throughout this stage, and until they are actually using your product or service, you have every chance to optimize the experience—it’s within your grasp. But that is not enough. Stage three is ‘after the sale’ where the customer is experiencing your product or service. Here you need to make sure your game has follow-up; from support, to upsells, to making sure your customer is happy. You have the ability to not only seal your brand in their mind, but also turn a one-time client into a client for life.
So, are you ready to stand out and stand for something?
Are you ready to ensure your business survives, and thrives? Then make the move to ensure your customer experience is optimized. Below are some of the services we offer for each stage:
BEFORE:
Business Strategy • Brand Strategy • Brand Name, Logo, & Style Guide • Positioning • Ideation • Content Creation • Innovation Consulting • Opportunity Identification • Responsive Websites • SEO/Optimization • Reputation Management • Print & Packaging Design • Multimedia Creation • Hosting & Emails • Product Development • Organizational Development • Process Optimization
DURING:
Digital Marketing • Multi-Channel Campaign Strategy & Execution • Ongoing Counsel & Management • Social Media/Directory Setup • Reputation Management & Protection • Business Opportunity Development • Referrals & Introductions • Industry Analyst Relations • Influencer Relations • Endorsement Marketing
AFTER:
Customer Reviews • Customer Support Strategy • Retention & Upsell Strategy • Disuse/Churn Strategy
If you need a different type of assistance, please reach out and we’ll let you know if it is something we can solve for you. Contact us NOW to start optimizing your customer experience.
